Frequently Asked Questions

Shipping policy

Returns and exchanges

Products

Sustainability

Satisfaction

Shipping policy

o We ship everywhere in the United States.
o Overnight orders placed before 2pm ET typically ship same day.
o Ground orders placed by 5pm ET typically ship in 24-48 hours.

We believe a packing slip is unecessary waste, and we don't want to hurt Mother Earth!

Returns and exchanges

We accept returns within 30 days of receiving your product. The product must still have the seal over the orifice of the tube. Click here to initiate a return.

Products

A lot of amazing stuff.

For more information about our ingredients, click here.

Our products are made in the USA.

Sustainability

We try our best to be as sustainable as possible. What's good for us is good for our planet.

For more information about our sustainability practices, click here.

Satisfaction

Oh no! We would be so bummed!

Email us at howdy@jackfir.com to discuss next steps. We want to make sure you are satisfied!